Service (Warranty, Repair, Installation), RMA And Dispatch System

Foreseeson Software Benefits:

  • No Need To Change Your Current Database, MRP And ERP
  • No Viruses
  • No Network Management
  • No Long Term Contract
  • Simple And Easy To Setup
  • Easy To Use
  • Simple Synchronization With Your Database, MRP And ERP
  • Self Management
  • Go Online Quick
  • Access Anywhere And At Anytime ; 24 x 7 x 365
  • Secured Access Control System
    • Admin ; Only
    • Manager ; Only
    • Client ; Only
  • Low Monthly Fee
  • Safe Correct Software License Fee
  • Cloud Based

STEP 1

Receive the customer call or email or online RMA / service request

    1. Customer call -> create RMA / service number
    2. Email -> create RMA / service number
    3. Online RMA / service request -> auto generation

Reports

  • Client data
  • Client service request data

STEP 2

Review the request details and confirm the dispatch

    1. Review the request
    2. Confirm the service to client
    3. Schedule the dispatch
    4. Contact the service person / contractor
    5. Confirm the date / time
    6. Service
    7. Check list

Reports

  • Pending client
  • Dispatched client
  • Completed client

STEP 3

Completion of service and dispatch

    1. Send the invoice if required
    2. Receive payment
    3. Documentation
    4. Completion

Reports

  • Invoice data
  • Documentation ; check list
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